Description
The Bureau of Motor Vehicles is hiring temporary Customer Representative Specialist’s 8am-5pm Monday thru Thursday
$19.76 per hour
For the following locations:
• Augusta- 1 position
• Bangor- 2 positions
• Kennebunk- 1 position
• Lewiston- 1 position
• Portland- 1 position
• Scarborough- 1 position
• Springvale- 1 position
• Topsham- 1 position
These temporary employees will support daily operations within BMV branch offices and must meet the minimum qualifications for the Customer Rep Specialist – MV Branch classification. Additionally, travel may be required.
Typical duties may include:
• Assisting customers with motor vehicle registrations, driver licenses and permits, State IDs (including Real ID), voter registrations, license plates, handicap placards, and title applications
• Reviewing legal documentation to verify residency, legal presence, insurance coverage, and eligibility requirements
• Explaining motor vehicle laws, rules, regulations, and bureau policies to the public
• Processing registrations, specialty plates, and title applications while ensuring compliance with applicable regulations
• Collecting and reconciling transaction funds and maintaining daily cash accountability
• Performing vehicle identification number (VIN) inspections when required
• Assisting with branch financial reconciliation in the absence of a branch manager
• Supporting training of new employees on BMV procedures and policies
• Assisting with supply inventory including plates, stickers, and forms
• Coordinating with other BMV units, town offices, and law enforcement when necessary
• Utilizing language access services to assist customers whose primary language is not English
Requirements
Candidates should have training, education, or experience in office and administrative support work that demonstrates:
• Strong customer service experience assisting the public with applications, fees, examinations, or services involving eligibility or compliance requirements
• The ability to make independent decisions regarding processes and actions in accordance with established procedures
• The ability to effectively assist customers and maintain composure in stressful customer-service situations
Contact Email
recruiter@tristatestaffing.com
Comments
Please send a resume and cover letter to the above email address.
On the subject line please indicate CRS and which location.